Guarantees you are provided with
Quality guarantee. Every piece of jewelry is highest quality. That proves under Republic of Lithuania law stamped hallmark with our official logo in every jewellery piece.
We love our customers! If item didn’t meet your expectations or under other circumstances you decided to refuse our jewelry, we provide you with a 30 days money-back guarantee. If jewelry haven‘t changed it‘s original look – without long procedures we will return your money. (an item should be provided in all the original package with labels and etc.) After we receive the package,you‘ll get your money back withing 10 working days in the same back account you paid the jewelry before. All the shipping/handling costs for Money-back are paid by the customer. Gift cards can never be returned of exchanged for cash. All returned products that are purchased with a gift card will be refunded as value on a new or the same gift card. If you’ve combined payment for any item(s), the amount payed for with gift card will be returned on that same gift card.
Jewellery exchange guarantee
To exchange your newly bought jewelry – withing 30 days you should send an item to us and contact us at firstname.lastname@example.org and provide the information about what item you would like to get in exchange of your first jewelry. You can choose the same or lower price jewelry, if you choose higher price – you have to cover the difference between prices. All the shipping/handling costs for jewelry exchange are paid by the customer.
Jewellery repair guarantee
Jewelry is an item which is very „sensitive“. That‘s why we provide you with a 6 months jewelry care/repair guarantee. Enlarge, reduce (if it is technically possible), your chain or ring is broken or similar „misfortune“ – deliver an item, provide your order number and we will repair it for you – free of charge! However, all the shipping/handling costs for jewelry repair are paid by the customer.